Terms & Conditions

Terms & Conditions

Welcome to TheFlowerGuys! These terms and conditions apply to your use of our website (theflowerguys.ae) and our services. By accessing our website or using our services, you agree to these Terms. Please read them carefully.

Our Services

TheFlowerGuys is an online flower business that delivers flowers and related products in Dubai, UAE. We offer a range of flower arrangements, plants, gifts, and other products for purchase on our website.

Ordering and Delivery

  • Orders can only be placed on our website or by phone.
  • Delivery times and fees vary depending on the location and products ordered.
  • Please ensure that you provide accurate delivery information to ensure timely delivery.
  • We reserve the right to refuse or cancel any order at any time.

Pricing and Payment

  • All prices on our website are listed in United Arab Emirates Dirham (AED).
  • We reserve the right to change prices at any time without prior notice.
  • Payment can be made using the methods listed on our website.

Cancellation and Refunds

  • Orders may be canceled up to 48 hours prior to delivery.
  • Refunds will be issued to the original payment method.
  • We reserve the right to refuse or cancel any refund request.

Product Quality

  • We make every effort to ensure that our products are of high quality and match the images on our website.
  • However, due to seasonal availability, some products may differ slightly from the images.
  • If you are not satisfied with your order, please contact us within 24 hours of delivery.

Intellectual Property

  • The content on our website, including but not limited to text, images, logos, and designs, is the property of TheFlowerGuys and is protected by copyright and other intellectual property laws.
  • You may not use our content without our prior written consent.

Limitation of Liability

  • We are not liable for any damages or losses arising from the use of our website or services, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
  • Our liability is limited to the amount paid for the products or services in question.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our website or services, or your violation of these Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these Terms shall be resolved through arbitration in Dubai.

Changes to Terms

We reserve the right to update these Terms at any time without prior notice. Your continued use of our website or services constitutes acceptance of the updated Terms.

Thank you for choosing TheFlowerGuys. If you have any questions or concerns, please don't hesitate to contact us.